Our Policies

FSoB Policies and Procedures

At Footprint School of Business (FSoB), we are dedicated to providing a flexible and innovative learning experience.

Explore our policies, or download the full documents for detailed reference

Polices and links

Explore our policies & download the full documents for detailed reference

Academic Appeals Policy

Policy Review Date:

21/03/2025

Next Review Date:

21/03/2026

Purpose and Scope

As a higher education provider, FSoB is committed to ensuring that students have a clear and fair process to appeal assessment decisions. This policy outlines the procedures and criteria for academic appeals, providing students with a structured approach to challenge assessment outcomes where justified.

Right to Appeal

All students at the Business School have the right to appeal in the following circumstances:

Any grade awarded for an assessment that contributes to the final course grade.
Any grade awarded that may impact progression, transfer, or continuation between courses or academic years.
A final course classification or award decision.

Grounds for Appeal

Students may appeal against an assessment decision only on the following grounds:

Procedural Irregularity

If documented assessment procedures have not been correctly applied, leading to a material disadvantage that could have significantly affected the decision.

Insufficient Opportunity to Demonstrate Competency

If the student was denied a fair chance to provide evidence of their knowledge or skills in accordance with assessment criteria and national academic standards.

Manifestly Unreasonable Decision

If no reasonable person would reach the same assessment decision, based on the evidence provided.

Bias or Prejudice

If the student can provide verifiable evidence that the assessment decision was influenced by bias, discrimination, or prejudice on the part of an assessor.

Invalid Grounds for Appeal

The following do not constitute valid grounds for appeal:

Concerns about Teaching Quality

Perceived shortcomings in tuition, supervision, or academic support that were not previously raised through the Student Complaints Policy.

Challenging Academic Judgment

Appeals cannot be made against academic judgment.

Disputing Marks Awarded

Unless based on procedural irregularity, appeals cannot be made against the actual grade assigned.

Administrative Errors Identified by the Institute

Mistakes in calculating or recording grades will be automatically corrected if detected by the Institute.

Submitting an Appeal

Appeals must be submitted within one calendar month of receiving the assessment decision.
Appeals must be submitted in writing, using the official Appeal Form.
If a submission is found to be more relevant to the Student Complaints Policy, the Institute reserves the right to reclassify the case.

Academic Appeals Procedure

Stage 1 – Initial Appeal Review

Student Name:

[Insert Name]

Course of Study:

[Insert Course]

Assessor:

[Insert Assessor]

Reason for Appeal:

[Student to provide details]

Response:

[Assessor’s response]

Outcome:

[Agreed/Not Agreed]

Stage 2 – Internal Verification

Reason for Appeal:

[Student to provide details]

Response:

[Internal Verifier’s response]

Outcome:

[Agreed/Not Agreed]

Stage 3 – Appeals Panel Review

If the matter remains unresolved after Stage 2, it may be referred to the Academic Appeals Panel for a final decision.

Decision and Outcome:

Chair of Appeals Panel:

[Insert Name]

Date:

[Insert Date]

Contact Information

For further information or to submit an appeal, please contact:

Email:

info@fsob.co.uk

Anti-Bribery Policy

Policy Review Date:

21/03/2025

Next Review Date:

21/03/2026

Introduction

The Business School upholds the highest standards of integrity, financial responsibility, and transparency and maintains a zero-tolerance stance towards bribery and corruption. The reputation of FSOB is built upon ethical conduct, accountability, and strict compliance with anti-bribery regulations.

To mitigate the risks associated with bribery, FSOB has implemented the following proactive measures:

Establishing a comprehensive anti-bribery strategy aligned with the specific risks faced by the School.
Ensuring that all employees, associated persons, and external stakeholders with commercial links to FSOB comply with the School’s anti-bribery framework.
Providing mandatory training for employees on the risks and consequences of bribery.
Offering secure and confidential reporting mechanisms.
Conducting thorough and impartial investigations into any allegations of bribery.
Taking swift, robust, and decisive action against individuals found to be engaging in bribery.

Scope of the Policy

This policy applies to all individuals engaged with FSOB, including but not limited to:

Employees, volunteers, interns, and temporary workers
Consultants, contractors, and external service providers
Board members and institutional representatives

Every individual associated with the School is expected to uphold the highest ethical standards. Violations of this policy will result in severe disciplinary action, which may include dismissal and legal proceedings where applicable.

Prohibited Conduct

Under no circumstances shall any FSOB employee or associated individual offer, give, solicit, or accept a bribe, whether directly or indirectly, in the course of conducting business on behalf of the School.

Forms of Bribery

Bribery can take various forms, including but not limited to:

Cash payments
Gifts or hospitality exceeding reasonable and lawful limits
Undue favours or incentives
Improper influence over business decisions, contracts, or regulatory matters

Scope of Bribery

Bribes may be given or received by or from any individual, regardless of whether they are a public official, private individual, or corporate entity, and irrespective of jurisdiction. Any attempt to secure an unlawful advantage for the School, or to further personal financial or professional interests through corrupt means, is strictly prohibited.

Responsibilities and Reporting Obligations

All individuals subject to this policy must exercise due diligence in identifying and preventing bribery. If an individual has reasonable suspicion of bribery or corrupt conduct, they are obligated to report their concerns immediately through FSOB’s designated reporting channels.

Failure to comply with this policy may result in serious legal and reputational consequences for both the individual and the School. FSOB remains committed to ensuring compliance with anti-bribery laws and fostering an organisational culture of ethical responsibility and accountability.

Anti-Slavery Policy

Introduction

The FSOB School delivers academic programmes at Levels 3 to 7, encompassing both undergraduate-equivalent and postgraduate-equivalent qualifications. We firmly believe that every individual, regardless of their background or circumstances, deserves the opportunity to lead a life of dignity, purpose, and fulfilment.

Education empowers individuals to shape, adapt, and transform their environment. As an institution with a strong social mission, we are committed to upholding ethical business practices that align with our core values. At all times, we strive to act with integrity, transparency, and accountability, ensuring that we remain an employer of choice that prioritises the well-being and rights of its workforce.

Commitment to Ethical Employment Practices

FSOB School maintains robust employment policies that are routinely reviewed to ensure strict compliance with current legislation. We foster fair and transparent workplace practices, engaging in open dialogue with trade unions and staff representatives to safeguard employee rights.

Our procurement team adheres rigorously to all relevant legal and regulatory frameworks, continuously assessing and refining our policies to mitigate the risks of modern slavery and human trafficking within our operations and supply chains.

Zero-Tolerance Approach to Modern Slavery

We are resolute in our commitment to combatting modern slavery and human trafficking in all its forms. Our Anti-Slavery & Human Trafficking Policy underpins our commitment to conducting business in an ethical, responsible, and transparent manner while implementing rigorous controls and procedures designed to eliminate the risk of slavery in our supply chains.

FSOB School refuses to engage in commercial relationships with any organisation that participates in, supports, or fails to take meaningful action against modern slavery and human trafficking.

Proactive Measures

To reinforce this commitment, we have adopted proactive measures aimed at identifying, preventing, and eradicating modern slavery risks across our operations and supplier networks, including:

Supplier Due Diligence: All prospective suppliers must provide a formal declaration confirming that they are neither involved in, nor under investigation for, modern slavery or human trafficking.
Contractual Compliance: Our standard supplier agreements include legally binding clauses requiring vendors to implement robust measures to prevent slavery and human trafficking within their own supply chains.
Rigorous Employee Screening: We conduct comprehensive pre-employment checks, including legal right-to-work verification and identity authentication, to ensure full compliance with employment laws.
Safeguarding & Training: Our team includes safeguarding specialists who are trained and dedicated to identifying and addressing the risks of modern slavery and human trafficking.

Enforcement & Accountability

FSOB School adopts a zero-tolerance stance towards non-compliance with this policy. Any breach or failure to adhere to our anti-slavery standards will be thoroughly investigated, and appropriate remedial action will be taken. We categorically refuse to engage in business with any organisation that does not demonstrate full compliance or fails to take substantive steps towards achieving compliance.

This statement is issued in accordance with Section 54(1) of the Modern Slavery Act 2015. It has been formally approved by the FSOB School’s Board for adoption across all member institutions. This policy will be reviewed and updated annually or as required to reflect legislative developments and best practices.

Assessment and Coursework Policy

Policy Review

Review Date: 21/03/2025

Next Review Date: 21/03/2026

Introduction

This policy establishes the FSOB School’s principles and procedures for assessments, with a particular emphasis on coursework-based evaluation. It is designed to ensure compliance with the United Kingdom’s legislative framework, including the Equality Act 2010, the Data Protection Act 2018, and all other relevant educational regulations.

Policy Objectives

Ensure fairness, consistency, and transparency in assessment practices across all academic programmes.
Foster a clear understanding of the assessment framework, criteria, and expectations among students and staff.
Uphold inclusive assessment methodologies that recognise and accommodate the diverse needs of all learners.

Scope of the Policy

This policy applies to all individuals involved in the assessment process at FSOB School, including:

Students undertaking coursework assessments.
Academic staff, invigilators, and assessors responsible for setting, marking, and moderating assessments.
Administrative and support staff engaged in assessment-related processes.

Coursework Assessments

Coursework plays a fundamental role in academic evaluation at FSOB School and may include:

Essays, reports, research projects, case studies, practical exercises, presentations, and reflective assignments.
Industry-relevant tasks that align with the learning outcomes of each programme.

All coursework must adhere to the prescribed assessment criteria and contribute meaningfully to students’ academic and professional development.

Assessment Criteria and Feedback

The assessment criteria for each coursework component will be clearly communicated at the commencement of the module.
Students will receive timely, constructive, and developmental feedback to support their learning and enhance their academic progress.

Submission of Coursework & Late Submissions

Coursework must be submitted by the stipulated deadline. Any request for an extension must be formally approved by the module tutor or an authorised academic officer.
Late submissions may incur penalties, except where extenuating circumstances are evidenced and approved in accordance with institutional regulations.

Academic Integrity

Students are expected to uphold the highest standards of academic integrity, which include:

Avoiding plagiarism, collusion, contract cheating, and other forms of academic misconduct.
Submitting original work that reflects independent thought and scholarly rigour.

Violations of academic integrity will be subject to disciplinary action in line with FSOB School’s Academic Misconduct Policy.

Reasonable Adjustments & Special Considerations

In compliance with the Equality Act 2010, FSOB School is committed to ensuring equitable access to assessments. Reasonable adjustments will be made for students with disabilities, specific learning difficulties, or other special educational needs.

Additionally, students experiencing adverse circumstances that impact their assessment performance may apply for special considerations under the prescribed procedures.

Data Protection & Confidentiality

All assessment-related data will be processed and stored in accordance with the Data Protection Act 2018. This includes:

Ensuring that student assessment records are used solely for educational and academic purposes.
Maintaining strict confidentiality and secure storage of all assessment data.

Appeals Process

Students reserve the right to appeal their assessment outcomes if they:

Identify a procedural error in the marking or grading process.
Believe they have been unfairly disadvantaged due to an administrative or academic oversight.

The appeals process, including the formal submission and review procedures, will be clearly outlined and accessible to all students.

Commitment to Excellence

FSOB School remains dedicated to maintaining high academic standards while providing an inclusive, fair, and transparent assessment framework. We continuously review and enhance our assessment policies and practices to uphold excellence in education and student support.

Assessment Policy

Complaints Policy

Policy Review Date: 21/03/2025

Next Review Date: 21/03/2026

1. Overview

The institution is committed to delivering the highest standards of service and educational provision. However, it acknowledges that, on occasion, expectations may not be met. In such instances, the primary objective is to achieve a fair and satisfactory resolution.

All complaints shall be treated with utmost seriousness and addressed in accordance with the prescribed procedural framework.

Key Principles:

Students who lodge complaints shall not face any form of disadvantage.
Complaints shall be handled with impartiality, objectivity, and fairness.
Confidentiality shall be upheld throughout the process.
Each case shall be assessed individually with due regard to the gravity and credibility of the complaint.

2. Objectives

Transparent and accessible: Ensuring all learners are aware of the process.
Resolution-focused: Prioritizing prompt and effective outcomes.
Non-punitive: Emphasizing resolution rather than assigning blame.
Receptive: Ensuring concerns are taken forward where appropriate.
Swift and corrective: Addressing issues without undue delay.
Supportive: Providing guidance and assistance to students.
Data-driven: Enabling trend assessment to improve institutional practices.

3. Student Complaint Procedure (Form CSP)

1. Student Information

Student Name: __________

Enrolment Number: __________

Course of Study: __________

Year of Course: __________

Course Tutor: __________

Programme Leader: __________

2. Complaints Resolution Process

Stage 1: Initial Complaint Submission

Nature of Complaint:

__________

Institutional Response:

__________

Resolution Agreement:

Programme Leader Signature: __________

Student Signature: __________

Date: __________

Stage 2: Escalation to Senior Management

If the student remains dissatisfied with the outcome at Stage 1, they may escalate the complaint to Stage 2, where it will be reviewed by the Director.

Institutional Response:

__________

Final Resolution Agreement:

Managing Director Signature: __________

Student Signature: __________

Date: __________

4. Useful Contacts

General Enquiries: Info@FSOB.co.uk

Academic-Related Enquiries: Quality@FSOB.co.uk

Data Retention Policy

Policy Review Date: 21/03/2025

Next Review Date: 21/03/2026

1. Purpose

This policy establishes a structured framework for the management, retention, and disposal of data within FSoB, ensuring compliance with legal, regulatory, and operational requirements. It outlines procedures for data preservation, secure storage, and the deletion of redundant information in a responsible and compliant manner.

2. Scope

This policy applies to all data generated, received, or maintained by FSoB, including but not limited to:

Student records (e.g., portfolios, assessments, and academic documentation).
Employee records (e.g., HR files, contracts, and payroll information).
Financial records (e.g., invoices, tax documents, and financial statements).
Official correspondence (e.g., emails, written communications, and reports).

It covers both digital and physical formats of data.

3. Data Retention Periods

The retention duration for data is determined by its nature, regulatory obligations, and institutional requirements. The following are the general retention periods for key data categories:

Student Records (Portfolios & Assessments): Retained until certification is issued, after which they will be permanently deleted within 14 days.
Student Identification & Educational Documents: Stored for one year, then permanently deleted.
Student Certificates: Not stored, as certificates remain available for download via the awarding body’s portal.
Financial Records: Retained for a minimum of seven years to comply with accounting and tax regulations.
Employee Records: Supporting documents are kept for one year post-employment.
Contractual Agreements: Maintained for the duration of employment, plus an additional 90 days post-termination.
Emails & Correspondence: Retained for at least one year, with relevant emails archived or securely deleted.
Onboarding Documents: Preserved for the duration of a learner’s enrolment, plus one year following course completion or withdrawal.

4. Data Archiving

For data that must be retained beyond its immediate operational use, secure archiving procedures will be implemented. Archived data will be protected against unauthorised alterations or deletions throughout the designated retention period.

Access to archived data shall be restricted to authorised personnel only.

5. Data Disposal

Once data has exceeded its required retention period, it must be securely disposed of to prevent unauthorised access or data breaches. The disposal process shall follow these measures:

Digital Data: Permanently erased from servers, databases, and backup systems.
Physical Documents: Securely shredded and appropriately discarded.

6. Data Protection & Security

FSoB is committed to safeguarding the confidentiality, integrity, and availability of data throughout its lifecycle. Stringent technical and organisational safeguards will be enforced to prevent unauthorised access, data loss, or destruction.

7. Regulatory & Legal Compliance

This policy aligns with the requirements of data protection laws, including the General Data Protection Regulation (GDPR), ensuring the lawful processing, retention, and disposal of personal data.

Retention periods may be subject to revision in response to evolving legal mandates or regulatory updates.

8. Roles & Responsibilities

Data Owners – Responsible for determining data classification, retention periods, and disposal protocols.
IT Department – Ensures secure storage, archiving, and implementation of appropriate disposal practices.
Compliance Team – Monitors regulatory changes and ensures ongoing adherence to legal standards.

9. Policy Review

This Data Retention Policy shall undergo annual review or be updated as required to maintain compliance with legal, regulatory, and institutional changes.

10. Exceptions

Any deviation from this policy must be authorised by the governing board and formally documented.

11. Enforcement

Non-compliance with this policy may result in disciplinary measures, including but not limited to termination of employment or contractual agreements.

Equality and Diversity Policy

Policy Review Date: 21/03/2025

Next Review Date: 21/03/2026

1. Policy Overview

Footprint School of Business (FSOB) upholds a strict Equality and Diversity Policy, ensuring that its operations, recruitment, and learning environment remain inclusive, fair, and free from discrimination. This document sets out the organisation’s commitment to equality, its obligations under legislation, and the responsibilities of all stakeholders in maintaining a respectful and diverse workplace and educational setting.

2. Statement of Equal Opportunity

FSOB is fully committed to the principle of equal opportunities in recruitment, employment, and education. The institution actively opposes all forms of unlawful or unfair discrimination, including discrimination based on:

Age
Disability
Ethnic or national origin
HIV status
Marital or civil partnership status
Nationality (including citizenship)
Race
Religion or belief
Sex (gender)
Sexual orientation

3. Aims

FSOB seeks to foster an inclusive and respectful environment where all employees, students, and stakeholders are treated with dignity and fairness. It is committed to ensuring that all activities, policies, and decisions reflect this ethos.

The institution recognises that drawing upon the widest pool of talent contributes to its success. As such, FSOB is dedicated to removing barriers to employment and education and ensuring that opportunities are accessible to all.

4. Commitment to Equality and Diversity

FSOB is committed to achieving and maintaining, wherever practicable, a workforce and student body that reflect the diversity of society. Within the framework of applicable laws, FSOB ensures that:

Recruitment, selection, training, promotion, remuneration, and career development are based strictly on merit, skills, and objective criteria.
Every reasonable effort is made to eliminate bias and discriminatory practices.
A culture of inclusivity is embedded across all levels of the organisation.

5. Compliance with Legislation

FSOB is committed to adhering not only to the letter but also to the spirit of equality legislation. However, compliance with the law alone is not sufficient; the responsibility to promote and uphold equality rests with management, staff, and students alike.

6. Criteria for Dismissal

Decisions regarding dismissal, redundancy, or expulsion will be determined strictly in accordance with FSOB’s Disciplinary (Misconduct) Policy and will not be influenced by any form of bias or discrimination.

7. Responsibilities

7.1 Individual Responsibilities

All employees, students, and stakeholders must ensure that their actions and conduct align with FSOB’s Equality and Diversity Policy. Individuals must not:

Discriminate against colleagues, students, job applicants, or stakeholders.
Engage in or encourage harassment, victimisation, or discriminatory behaviour.

Health and Safety Policy

Document Review Date: 21/03/2025

Next Review Date: 21/03/2026

The Footprint School of Business (FSoB) is committed, as far as is reasonably practicable, to ensuring the highest standards of health, safety, and well-being for all staff, students, and visitors. To this end, FSoB endeavours to:

Commitments

Cultivate an environment where staff, students, and visitors can operate without exposure to risks detrimental to their health or safety.
Establish and maintain a safe environment, ensuring that facilities, equipment, and substances are managed under rigorous safety protocols to prevent any risk to health and well-being.
Provide and sustain an environment that meets occupational health requirements and supports the welfare of both employees and students.
Foster a workplace free from intimidation, harassment, violence, and undue stress, thereby ensuring a secure and supportive atmosphere.
Identify and deliver appropriate training, instruction, supervision, and information to both staff and students to enhance awareness and compliance with health and safety regulations.
Establish effective mechanisms for consultation on health and safety matters, ensuring the active involvement of employees, their representatives, student representatives, and Trade Union Safety Representatives.
Promote a culture of personal responsibility, encouraging all individuals to prevent health hazards and injuries both to themselves and to others, and to fully cooperate with FSoB in fulfilling its statutory obligations.
Ensure that all individuals tasked with managing premises, equipment, or supervising others recognise their integral role in health and safety management, including the necessity of conducting risk assessments for potentially hazardous activities.
Integrate the principles of robust health and safety management into all activities undertaken by FSoB, including events, travel, and field excursions.
Provide professional support on occupational safety matters through the appointment of an FSoB Safety Officer, who shall be responsible for advisory services, routine audits, and the enforcement of health and safety protocols.
Continuously monitor and evaluate the health and safety performance of FSoB, providing regular reports to the institution’s management and ensuring transparency through public disclosures.
Appoint specialised officers with the requisite expertise to advise FSoB on pertinent health and safety concerns.
Establish structured arrangements for addressing health and safety matters at all levels, including through departmental meetings and the FSoB Health and Safety Committee.
Ensure this policy is prominently displayed, widely publicised, and subject to a comprehensive review at least once annually.

By adhering to these principles, FSoB remains steadfast in its commitment to fostering a culture of safety, well-being, and shared responsibility across the institution.

End of Policy

Internal Verification Policy

Policy Review Date: 21/03/2025

Next Review Date: 21/03/2026

1. Introduction to Internal Verification

Internal verification is a fundamental process through which the Footprint School of Business (FSOB) ensures that all assignments are assessed consistently, and assessors receive constructive feedback to refine their assessment practices and judgements. This process guarantees adherence to the requirements of the awarding body, TQUK.

A structured verification system is in place, with all tutors, markers, and internal verifiers undergoing comprehensive training and standardisation to uphold consistency in assessment standards.

Key Objectives

Ensuring internal assessments align with the awarding body’s requirements.
Providing support to all markers through evaluation and validation.
Promoting consistency and fairness in assessment, enhancing reliability.
Reducing the likelihood of adjustments at the External Verification stage.

2. Assessment Procedure

Markers will adhere to OfQual’s (OTHM or TQUK) marking guidance when conducting assessments. Learners will receive a grade of Pass, Merit, Distinction, or Fail, based on the marker’s professional judgement.

Process

Markers complete the Assignment Front Sheet and may annotate the learner’s submission.
Feedback must be constructive and linked to assessment criteria.
The marking process will be completed within ten working days.
Internal verification will be conducted after all assignments are submitted.

3. Role of the Internal Verifier

Internal verification will be undertaken by a suitably qualified staff member with relevant experience in moderation practices.

Responsibilities

Ensuring consistent application of assessment criteria and standards.
Identifying and disseminating areas of best practice.
Advising assessors on effective assessment methodologies.
Confirming instances of plagiarism, collusion, or malpractice.
Liaising with the External Verifier to implement necessary improvements.

4. Quality Assurance Procedures for Internal Verification

The internal verification process is an essential component of FSOB’s quality assurance framework.

Key Elements

Verifying assessment grades through systematic sampling.
Ensuring a representative spread of grades is moderated.
Sampling assignments from a diverse set of learners.
Maintaining accurate and transparent records.

Sample: TQUK Internal Verification Form

Qualification Title:
Unit Title:
Assignment Name (if applicable):
Learner Name:
Learner ID Number:
Name of Assessor:
Date of Assessment:
Feedback linked to Learning Outcomes? Yes/No
Assessment criteria met? Yes/No
Detailed feedback provided? Yes/No
Required actions for the assessor:
Confirmation of Actions Completed:
Assessor Name & Signature:
Internal Verifier Name, Date & Signature:

Deposits, Fee Payments, and Refunds

Policy and Procedures for Handling Deposits, Fee Payments, and Refunds

Policy Review Date: 21/03/2025

Next Review Date: 21/03/2026

1. Introduction

It is imperative that students submit all required deposits and tuition fees in a timely manner to prevent any complications with their enrolment and commencement of studies. Students are strongly encouraged to review this policy carefully and to seek clarification from the Institution should they require further information.

2. Deposits

2.1 Deposit Requirement

All successful applicants to FSOB programmes must pay a minimum deposit, in addition to a non-refundable registration fee of £250, to secure their place.

2.2 Confirmation of Enrolment

Upon receipt of the deposit and all requisite documents, the School will issue a Confirmation of Acceptance Letter, along with other essential documentation.

2.3 Accepted Payment Methods

Deposits may be paid via:
- Cash (in-person payments only)
- Cheque
- Bank transfer
- Bank draft
For direct bank transfers, students must include their surname as the reference to ensure proper tracking of payments.

2.4 In-Person Deposits

Students already in the UK, or their designated representatives, may pay in person via cash or cheque to the Accounts.

2.5 Payments to Third Parties

Tuition fees must be paid directly to the Institution and not to any third party.
Some approved overseas representatives may accept bank drafts payable only to the Institution.
Students must request an official receipt signed and stamped by an authorised person whenever payments are made via overseas agents.
It is highly recommended that students notify the Institution via email or phone once payments are made.

3. Tuition Fee Payment

Students may settle their tuition fees either in full at the time of enrolment or through an agreed instalment plan.

3.1 Single Payment Option

Tuition fees may be paid in full before the course start date.
Students opting for a single payment may be eligible for a 10% discount on tuition fees.

3.2 Instalment Payment Option

All tuition fees must be settled before the course begins.
Students who opt for instalment payments must adhere to the agreed schedule.
No additional administrative charges will be applied for selecting the instalment plan.

3.3 Conditions for Instalment Payments

Students must continue paying in instalments until the full course fee is settled.
The instalment facility may be withdrawn or incur interest charges for students who:
- Fail to meet payment deadlines.
- Issue dishonoured cheques.

4. Refund Policy

4.1 General Refund Conditions

The Institution presumes that all students have carefully considered their enrolment decision before applying.
However, the Institution acknowledges that circumstances may arise necessitating withdrawal from a course.

4.2 Refund Policy for Course Cancellations

All cancellations must be submitted in writing and will only be deemed valid upon official receipt by the Admissions Office.
If a cancellation request is received at least two weeks before the course start date, a non-refundable registration fee of £250 will be deducted, with the remaining balance refunded.
If a cancellation request is received within two weeks of the course start date, refunds shall be issued at the Institution’s discretion.
No refund shall be issued if a cancellation request is received after two weeks of course commencement.

5. Non-Refundable Circumstances

No refund shall be issued in the following cases:

Withdrawal due to personal reasons, including bereavement.
If the student withdraws after course commencement and is fully enrolled.
If the student is deported or denied re-entry by UK authorities.
If the student is expelled due to non-attendance, poor academic progress, or disciplinary action.
If the visa is refused due to:
- Attendance below 80% throughout the course duration.
- Illegal activities committed by the student.
If a student’s studies are disrupted due to legal proceedings, criminal convictions, or court rulings.

6. Policy Review and Amendments

The Institution reserves the right to amend or revise this policy at its discretion, without prior notice or consultation with affected parties.

Safeguarding Policy

Policy Review Date:

21/03/2025

Next Review Date:

21/03/2026

Introduction

This Safeguarding Policy represents a firm and comprehensive commitment to ensuring the safety and well-being of all students and staff at FSOB. It has been designed in compliance with the UK’s legislative framework, including the Children Act 2004, the Safeguarding Vulnerable Groups Act 2006, the Protection of Freedoms Act 2012, and Keeping Children Safe in Education 2021.

Aims of the Policy

The objectives of this policy are:

To safeguard students and staff of all ages from harm and abuse.
To foster a safe, respectful, and inclusive environment.
To ensure that all staff and students are fully aware of their roles and responsibilities in safeguarding.

Scope

This policy applies to all students, staff, volunteers, contractors, and any individuals interacting with the FSOB community.

Definitions

“Safeguarding” refers to the protection of children and vulnerable adults from maltreatment, the prevention of health and development impairment, ensuring children grow up in environments conducive to safe and effective care, and taking actions to ensure the best possible outcomes for all children.

Designated Safeguarding Lead (DSL)

The DSL holds responsibility for coordinating and overseeing all safeguarding procedures at FSOB. The DSL ensures that all members of the school community are both aware of and adhere to this policy and its procedures and receive adequate training.

Safeguarding Procedures

A. Recruitment

All new staff are subject to thorough checks, including DBS checks (where applicable), prior to employment, to ensure their suitability for working with children and young people.

B. Training

All staff will receive safeguarding training during their induction, with regular refresher sessions thereafter. Training will address recognising signs of abuse, responding to disclosures, and following proper reporting protocols.

C. Reporting

Any concerns regarding the welfare of a student or staff member should be immediately reported to the DSL. The DSL will then determine the appropriate course of action in line with statutory guidance.

Allegations Against Staff

Allegations made against staff will be addressed promptly, fairly, and with due respect for all parties involved. Any staff member under investigation for alleged misconduct will be treated in accordance with the school’s disciplinary procedures and relevant legal and statutory guidance.

Online Safety

FSOB will implement suitable filtering and monitoring systems to protect students from harmful online content. Students and staff will receive guidance and training on how to stay safe online.

Working with External Agencies

The School will collaborate with local authorities, health partners, and other relevant agencies to enhance safeguarding efforts.

Special Consideration Policy

Policy Review Date:

21/03/2025

Next Review Date:

21/03/2026

Purpose

The objective of the Special Consideration Policy is to ensure that students who encounter unforeseen and unavoidable circumstances, which may negatively impact their academic performance, are treated equitably and offered suitable support. This policy sets out the criteria for eligibility, the process for requesting special consideration, and the potential adjustments that may be made.

Scope

This policy applies to all students enrolled at FSOB and encompasses all forms of assessment, including coursework, examinations, and other evaluative methods.

Eligibility Criteria

To qualify for special consideration, students must provide evidence that they have experienced one or more of the following situations:

Acute illness or injury.
Bereavement due to the death of a close family member or friend.
Natural disasters or severe weather conditions preventing attendance or access to necessary resources.
Personal or family crises, such as domestic violence, divorce, or other unforeseen and unavoidable events.
Any other exceptional circumstances deemed appropriate by the institution.

Requesting Special Consideration

Students must submit a written request for special consideration, along with the necessary supporting documentation (e.g., medical certificates, death notices, police reports), to the relevant department or faculty within a specified timeframe, typically within 3-5 working days following the affected assessment.
The request must detail the circumstances, the impact on the student’s academic performance, and the specific adjustments being requested.
The college may request additional information or documentation to verify the legitimacy of the request.

Assessment and Decision

Requests for special consideration will be evaluated individually by the appropriate department or faculty, considering the nature of the circumstances, the provided documentation, and the student’s academic history.
The student will be notified of the decision in writing, usually within 5-10 working days of receiving the request.

Possible Adjustments

If the request for special consideration is accepted, the college may offer one or more of the following adjustments, based on the specific situation and the nature of the assessment concerned:

Extension of deadlines for coursework or other assignments.
Rescheduling of examinations or other evaluations.
Provision of alternative assessment methods or formats.
Re-weighting of assessment components within the same course.
Aegrotat or compassionate pass in cases of severe and unavoidable circumstances.

Appeals

Students who are dissatisfied with the decision regarding their special consideration request may appeal by following the college’s established appeals procedure.

Confidentiality

All requests for special consideration and associated documentation will be treated with the utmost confidentiality. Information will only be shared with relevant staff members on a need-to-know basis.

By enacting this Special Consideration Policy, FSOB reaffirms its commitment to fairness and equity in the assessment process, ensuring appropriate support is provided to students facing unexpected and unavoidable challenges.

FSOB is dedicated to delivering high-quality education and support services that meet the diverse needs of its students and stakeholders, while continuously striving for excellence and improving all facets of the institution.

Sustainability Statement

Our institution is deeply committed to advancing environmental sustainability and minimising our ecological footprint. We believe that sustainability is a fundamental component of quality education and aim to weave this principle into every facet of our campus life. Our objectives include reducing greenhouse gas emissions, conserving energy and water, encouraging sustainable transportation, and embedding sustainability within our academic framework. Additionally, we seek to actively engage our students, staff, and the broader community in efforts to foster sustainability and build a more sustainable future.

FSOB’s sustainability commitment is centred on promoting environmental stewardship. This encompasses various initiatives such as reducing carbon emissions, advocating for recycling and waste reduction, safeguarding natural habitats and ecosystems, and integrating sustainability into our curriculum. The overarching goal of FSOB’s sustainability agenda is to contribute to a more sustainable future for both our campus and the wider community.

Key Sustainability Initiatives:

Promoting the use of public transport, cycling, and walking as eco-friendly alternatives.
Organising informative sessions for staff and students to raise awareness about reducing carbon emissions.
Advocating for the reduction of paper and card usage, encouraging digital documentation, auditing supplies to minimise waste, and utilising reusable materials.
Employing eco-friendly cleaning products in office and communal spaces rather than chemical-based alternatives.
Supporting up-to-date learning in Business, IT, Health and Social Care, and Teaching fields, equipping students with the skills to contribute meaningfully to global sustainable development.

Integrating Sustainability into the Curriculum

Integrating sustainability into the curriculum offers students high-quality education by imparting the skills and knowledge required to tackle complex environmental challenges. This integration can take several forms, such as:

Incorporating sustainability-focused content into existing courses across a range of disciplines, including biology, engineering, and business.
Providing specialised courses in sustainability that delve deeper into the social, economic, and environmental facets of the issue.
Encouraging research and projects that address sustainability challenges, allowing students to apply their learning in real-world contexts.
Promoting interdisciplinary collaboration and problem-solving, helping students develop a well-rounded understanding of sustainability and the ability to collaborate with individuals from diverse backgrounds.

By embedding sustainability within the curriculum, we equip students with the essential skills and knowledge to become responsible and effective leaders in confronting the environmental challenges of the future.

Teaching and Learning Policy

Policy Review Date: 21/03/2025

Next Review Date: 21/03/2026

Introduction

This policy articulates the guiding principles and practices governing teaching and learning at FSOB, a private further/higher education institution within the United Kingdom. Our mission is to offer a high calibre, engaging, and inclusive learning environment that thoroughly prepares students for success in their chosen careers and broader life ambitions.

Philosophy

FSOB is steadfast in providing a student-centred education, deeply valuing diversity, creativity, and critical thinking. We are committed to the belief that every student possesses the potential to succeed, and we endeavour to cultivate an environment that encourages students to achieve their fullest potential.

Curriculum Design

Our curriculum is meticulously crafted to be both challenging and highly relevant to the needs of our students. We offer a diverse array of courses, each routinely reviewed and updated to reflect the latest industry standards and trends. Additionally, we seek to provide numerous opportunities for students to engage in practical, hands-on learning, including internships, work placements, and other experiential educational experiences.

Curriculum Development

At FSOB, curriculum development is a collaborative process, involving feedback from teachers, students, industry experts, and other key stakeholders. We ensure that our curriculum remains aligned with industry standards and trends, with regular updates to ensure its continued relevance.

Curriculum Alignment

We work to ensure that our curriculum is in line with current industry standards, meeting the evolving needs of our students. We also prioritise offering students hands-on learning opportunities, such as internships and work placements, to enhance their educational experience.

Curriculum Content

The content of our curriculum is both challenging and aligned with the needs of our students, ensuring that courses are regularly updated to reflect contemporary developments and trends in relevant industries.

Curriculum Evaluation

We implement a systematic process for evaluating the curriculum, which includes ongoing monitoring of student progress as well as periodic evaluations conducted by faculty members and other stakeholders.

Teaching and Learning Commitment

Our teaching staff are highly qualified and committed to delivering a stimulating, dynamic, and engaging learning environment. They employ a variety of pedagogical strategies to cater to the diverse needs of all students, including those with special educational needs and disabilities (SEND). Furthermore, we actively encourage the use of technology in the classroom to enhance the learning experience.

Roles and Responsibilities for Teaching and Learning Practice

An orientation programme for both students and staff involved in delivering learning.
A well-maintained, clean, and conducive environment for learning.
A safe environment in accordance with all health and safety regulations.
Access to tools that assist in the delivery of high-quality instruction and the assessment of student progress.
An engaging atmosphere where student work, research, and instructional materials are prominently displayed to foster optimal engagement.
A culture in which all learners are treated with dignity and given equal opportunities to succeed.
Opportunities for the use and exploration of digital tools by students and staff.
Instructional methods that promote student participation and cater to diverse learning styles.
Opportunities for the exchange of best practices and professional development.
Comprehensive access to information concerning students with SEND and any necessary accommodations.
Continuous support from Advanced Teaching Practitioners to assist faculty.

Lesson Preparation and Delivery

Present clear, well-structured lesson plans with defined, level-appropriate learning outcomes.
Integrate inclusive learning strategies to ensure the needs of all students are met.
Align with the objectives and requirements of the respective course/programme.
Use formative assessments to track student progress and adjust instruction accordingly.
Emphasise the practical application of academic research, linking theory with real-world practices.

Observation of Teaching and Learning (OTL)

The lesson observation process is integral to supporting the ongoing professional development of teachers and the effective management of the learning environment.

Roles and Responsibilities

Staff: Teachers must adhere to performance standards, engage in CPD activities, and contribute to action plans generated from observations.
Observers: Lesson observers must undergo training to standardise the observation process, ensuring impartiality and consistency in assessments.

Assessment and Recording of Progress

To track student progress, we maintain a consistent and transparent assessment system, providing continuous feedback that encourages active participation in goal-setting and development.

Student Support

We offer targeted support to students with SEND, alongside additional academic support for students experiencing personal or academic difficulties.

Complaints and Appeals

Our complaints and appeals process is transparent, fair, and accessible to both students and their families, ensuring impartiality and adaptability to meet the needs of all involved parties.

Review and Implementation

This policy will undergo regular reviews to ensure it remains aligned with best practices and regulatory standards, consistently meeting the needs of our students and the broader educational community.

Conclusion

FSOB is dedicated to fostering a supportive, inclusive, and engaging learning environment that enables every student to thrive. We are committed to continuously refining our policies and practices to ensure that all students have the opportunity to reach their full potential, both academically and professionally.

Malpractice Policy

Policy Review Date: 21/03/2025
Next Review Date: 21/03/2026

Part A – Policy

Scope of Policy
Definitions of Malpractice
Examples of Actions Constituting Malpractice
- 3.1 Examples of Centre Malpractice
Definition of Maladministration
Examples of Maladministration
Addressing Malpractice and Maladministration
Academic Malpractice
Access to the Policy
Responsibilities of Study Centres
Monitoring and Review

Part B – Procedures for Alleged or Suspected Malpractice or Maladministration

Terminology
Allegations of Malpractice or Maladministration
Anonymous Allegations
Suspected Malpractice or Maladministration
Application of Procedures
Sanctions and Penalties
Alleged or Suspected Malpractice by Learners
- 7.1 Initial Response
- 7.2 Centre Investigation
- 7.3 Procedures
- 7.4 The Institute’s Action
- 7.5 Penalties for Learner Malpractice
- 7.6 Case Records for Learner Malpractice
- 7.7 Appeals
Alleged or Suspected Malpractice or Maladministration by Centre Employees
- 8.1 Initial Response
- 8.2 Centre Investigation
Alleged or Suspected Malpractice or Maladministration by Centres
- 9.1 Initial Response
- 9.2 The Institute Investigation
- 9.3 Responsibilities
- 9.4 Notification
- 9.5 Investigation Timescales and Procedures
- 9.6 Investigation Report
- 9.7 Investigation Outcomes
Alleged or Suspected Malpractice or Maladministration by Institute Employees
- 10.1 The Institute Investigation
- 10.2 Investigation Outcomes

Part A – Policy

1. Scope of the Policy

This policy applies to all learners, Study Centres (henceforth referred to as ‘Centres’), Centre staff, and Institute employees—both within and outside the United Kingdom—who utilise Institute services and qualifications. It establishes the responsibilities of Centres, learners, and stakeholders in reporting and managing instances of malpractice or maladministration, as well as the Institute’s role in addressing such occurrences.

2. Definitions of Malpractice

For the purpose of this policy, ‘Malpractice’ is defined as:

“Any deliberate action, negligence, default, or practice that undermines the integrity of the assessment process and/or compromises the validity of certificates.”

This definition extends to misconduct and instances of bias or discrimination against particular learner groups. It may also involve failures in record-keeping or intentional falsification of assessment records to obtain certification fraudulently.

3. Examples of Malpractice

3.1 Examples of Centre Malpractice

Examples of Centre malpractice include, but are not limited to:

Failure to comply with Institute recognition and qualification approval criteria, such as failing to report Centre changes related to qualification delivery or disregarding External Verifier action plans.
Unauthorised alterations to assessment judgements or records.
Repeated inability to provide sufficient evidence of learner achievement.
Plagiarism, collusion, or other forms of academic dishonesty by learners.
Failure to adhere to Institute assessment regulations, including improper retention of certificates.

4. Definition of Maladministration

Maladministration refers to any neglect, default, or failure to comply with the requirements of qualification delivery, as stipulated by regulatory bodies. Persistent administrative errors or systemic inefficiencies within Centres also fall under this definition.

5. Examples of Maladministration

Instances of maladministration may include:

Delays in issuing certificates.
Inaccurate or fraudulent claims for certification.
Failure to provide requested information or comply with Institute requests.
Poor record-keeping related to learner assessments.

6. Addressing Malpractice and Maladministration

All suspected cases of malpractice or maladministration must be formally investigated in compliance with regulatory authority requirements. The severity of any proven case will determine the response, which may range from corrective actions to sanctions against the Centre or individuals involved.

7. Academic Malpractice

Academic malpractice includes, but is not limited to:

Plagiarism, collusion, or falsification of research data.
Any behaviour that results in unearned academic credit.

The Institute employs safeguards to prevent malpractice, including:

Annual variation of assessment tasks.
Assessment focusing on applied knowledge rather than rote learning.
Utilisation of plagiarism detection software, such as Turnitin.
Rigorous guidance on referencing and bibliographic requirements.

8. Access to the Policy

This policy is available for download on the Institute’s website.

9. Responsibilities of Study Centres

Centres are responsible for ensuring full compliance with this policy. Staff and learners must be made aware of its provisions, and Centres must implement effective internal procedures to prevent malpractice. Centres failing to report suspected malpractice or maladministration may be subject to sanctions.

10. Monitoring and Review

An annual report on malpractice cases—including unproven allegations—will be submitted to the Institute Management Board. The policy is reviewed annually to ensure alignment with regulatory requirements and best practices. Adjustments will reflect stakeholder feedback and regulatory updates.

Part B: Procedures for Addressing Alleged or Suspected Malpractice or Maladministration

1. Terminology

To ensure impartiality and avoid prejudicial language, until an investigation is concluded and an allegation substantiated, both the Institute and Centres shall refer to cases as either ‘alleged malpractice or maladministration’ or ‘suspected malpractice or maladministration’, as deemed appropriate to the circumstances.

2. Allegations of Malpractice or Maladministration

Allegations may originate from any individual with knowledge of the assessment process, including learners, assessors, Centre employees, Institute staff or associates, and members of the public. Such allegations should, as a rule, be submitted in writing. If an allegation is made orally, the recipient should endeavour to obtain written confirmation from the informant. Where this is not feasible, the recipient should document the allegation with due diligence to ensure accuracy.

Allegations may be reported directly to Centres, their employees, Institute staff, or associates. They may also be raised indirectly via third parties, such as the police or a regulatory authority. In cases where malpractice is alleged within a Centre, the Centre’s malpractice policy shall initially be applied. However, some instances may necessitate direct notification to the Institute.

All allegations should, where possible, include:

The name, address, and registration number of the Centre.
The name and registration number (if applicable) of the learner involved.
The name and job title of any Centre or Institute staff involved.
Details of the affected qualification or service.
The nature and date of the suspected malpractice or maladministration.
Any initial findings from an internal investigation, including mitigating circumstances.

The Institute shall protect the confidentiality of informants in accordance with its duty of confidentiality and applicable legal obligations.

3. Anonymous Allegations

Anonymous allegations shall only be acted upon if substantiated by sufficient supporting evidence. However, depending on the nature of the allegation, an investigation may still be warranted in the absence of such evidence. While the Institute is committed to investigating concerns raised anonymously or by whistle-blowers, it will seek to corroborate allegations through independent enquiries before engaging with the implicated parties.

Informants who prefer to remain anonymous should be encouraged to disclose their identity and contact details to the Institute. However, if they fear adverse repercussions, the Institute shall reassure them that, in line with Ofqual recommendations, their identity will not be disclosed where such disclosure would constitute a breach of confidentiality or other legal duties.

4. Suspected Malpractice or Maladministration

Suspicion of malpractice or maladministration may arise during the assessment of a learner’s work or through other means, such as the review of assessment records.

5. Application of Procedures

These procedures are intended to address a broad spectrum of scenarios, including:

The nature of the allegation or suspicion
The individual making the allegation or forming the suspicion
The recipient of the allegation
The severity of the suspected malpractice or maladministration

In instances where these procedures are not entirely applicable, adjustments may be required to accommodate the specific circumstances. Where an allegation or suspicion concerns centre malpractice, the Institute shall promptly inform the regulatory authority, irrespective of whether an investigation has been completed.

6. Sanctions and Penalties

The Institute reserves the right to impose sanctions both during and following an investigation into suspected malpractice or maladministration. Sanctions shall be based solely on the available evidence and must be justifiable, proportionate, and consistently applied. Examples of sanctions include:

Suspension of individual or group registrations
Withholding of results
Revocation of approval for assessors or internal verifiers found to have engaged in malpractice
De-registration of centres, ensuring due consideration of learners’ interests

7. Alleged or Suspected Malpractice by Learners

7.1 Initial Response

Centres discovering irregularities in internally assessed work are not required to report them to the Institute, provided they have established and robust malpractice policies. These policies should outline the actions to be taken in cases of malpractice, including the potential refusal to accept a learner’s work for assessment.

External verifiers who identify or suspect malpractice during centre visits or while sampling learner evidence shall record their findings comprehensively and provide initial oral feedback to the centre. A formal report shall then be submitted to the Institute’s Head of Quality and Assessment for review. The Institute will notify the Head of Centre in writing, requesting further information to facilitate an investigation.

7.2 Centre-Led Investigations

As the awarding organisation, the Institute is mandated by regulatory authorities to conduct or oversee investigations into all instances of alleged or suspected malpractice. Depending on the circumstances, the Institute may:

Advise the centre on how to conduct a preliminary investigation
Require the direct involvement of Institute staff
Conduct the investigation itself, particularly in cases reported by an external verifier or where the alleged malpractice is severe or has widespread implications

7.3 Investigative Procedures

If a centre undertakes a preliminary investigation before notifying the Institute, it must ensure that those involved have the requisite competence and no conflicts of interest. Regardless, the centre must notify the Institute immediately upon suspecting learner malpractice, as the Institute is responsible for ensuring rigorous and effective investigations.

The centre’s internal procedures should include the following actions:

Informing the learner in writing of the allegation, the procedures to be followed, and the potential consequences
Conducting an investigation into the allegation
Allowing the learner the opportunity to respond in writing or at a hearing
Permitting the learner to be accompanied by a friend at any hearing
Ensuring impartiality in the investigation, hearing, and decision-making process
Informing the Institute if impartiality cannot be assured, so that external oversight can be arranged
Notifying the learner of the outcome in writing
Reporting confirmed malpractice to the Institute
Maintaining a comprehensive case record and making it available to the Institute upon request
Ensuring the assessed work is included in samples reviewed by internal and external verifiers

7.4 Institute’s Role

Upon receiving the centre’s investigation findings, the Institute shall confirm the outcome and recommend an appropriate penalty. Where necessary, severe cases may be referred to the Chair of the Quality and Standards Committee for independent advice. The centre shall be notified of the final decision within ten working days of receipt of the complete investigation documentation.

7.5 Penalties for Learner Malpractice

Sanctions imposed for learner malpractice shall reflect the severity of the offence and may include:

A formal written warning
Loss of credit for the affected unit
Disqualification from the qualification
A temporary bar from registering for qualifications
A combination of the above penalties

If a criminal offence appears to have been committed, the Institute may, following legal advice, report the matter to the police.

7.6 Case Records

Records for learner malpractice cases shall include:

A factual summary of the case
Detailed accounts of the circumstances
Names and roles of all individuals involved
Copies of written statements from learners and staff
Investigation details and findings
Records of any hearings
Copies of the implicated learner’s work
The final decision and associated penalties
Evidence of the centre’s policies on assessment and malpractice

7.7 Appeals

Learners wishing to appeal against a decision should follow the Institute’s Academic Appeals Policy and Procedures.

8. Alleged or Suspected Malpractice or Maladministration by Centre Employees

8.1 Initial Response

In instances where a centre employee is suspected of malpractice or maladministration, or an allegation is made (whether by a fellow employee, a learner, or a member of the public), the centre must immediately notify the Institute in writing. Should the Institute suspect that an employee of the centre has engaged in malpractice or maladministration, or if it receives an allegation of such behaviour, the Director of Operations at the Institute will promptly inform the centre in writing.

8.2 Centre Investigation

Upon receiving an allegation or suspicion, it is the centre’s responsibility, as the employer of the individual concerned, to:

Conduct an investigation
Determine the outcome of the investigation
Establish the appropriate penalty
Adhere to its own employment and disciplinary procedures
Comply with relevant employment legislation

In carrying out the investigation, the centre should consult with the Institute and take into
account any evidence provided by the Institute. If mutually agreed between the centre and the
Institute, it may be deemed appropriate for an Institute staff member to provide testimony
during any hearings held as part of the investigation.
If the malpractice or maladministration appears to constitute a criminal offence, the centre
and the Institute should confer on whether it is appropriate to report the matter to the police.
Regardless of the investigation’s outcome regarding the employee’s conduct, the Institute
reserves the right to conduct a thorough investigation of the centre, as the employer, to fulfil
its responsibilities to the regulatory authorities. This investigation will follow the procedures
outlined in Section 9.

9. Alleged or Suspected Malpractice or Maladministration by Centres

9.1 Initial Response

If the Institute suspects malpractice or maladministration by a centre, receives an allegation from a learner, employee, or member of the public, or determines that a centre’s investigation is inadequate, it will initiate an investigation. All notifications of suspected malpractice or maladministration will be forwarded to the Programmes Manager, who will acknowledge receipt to external parties, where appropriate, within three working days.

9.2 Responsibility

The Institute Programme Director is responsible for ensuring a prompt, effective, and procedurally sound investigation. A relevant staff member will lead the investigation, assess whether malpractice or maladministration occurred, and examine any supporting evidence. Throughout the process, the Programme Director will oversee the investigation, ensuring due process is followed and evidence is properly evaluated. The Director will also liaise with relevant external parties as necessary.

Investigators will be selected based on their expertise and must have no prior involvement or personal interest in the case.

9.3 Notification

In all cases of suspected or confirmed malpractice, the Institute will inform the relevant centre (typically the Head of the Centre) of the investigation. However, the identity of the complainant may be withheld to protect confidentiality and legal obligations.

Where applicable, the Institute will notify relevant regulatory authorities, such as Ofqual, if the malpractice or maladministration affects the integrity of a qualification or involves another awarding organisation.

9.4 Investigation Timescales and Procedures

The Institute aims to complete the investigation within 10 working days of receiving the allegation and no later than 20 working days. If additional steps, such as a centre visit, are required, concerned parties will be notified of any adjustments.

Investigations will be conducted fairly, impartially, and lawfully, with the following key objectives:

Establishing the facts and determining whether irregularities occurred
Identifying responsible parties
Assessing the scale of irregularities
Evaluating any actions already taken by the centre
Determining remedial actions to protect learners and uphold qualification integrity
Reviewing the validity of issued certificates
Gathering evidence to support any imposed sanctions
Identifying patterns or trends

The investigation may involve information requests and interviews. The Institute will securely store all evidence and retain records for at least five years.

All parties must fully cooperate. If non-cooperation or complexity hinders progress, the Institute may consult regulatory authorities for further action.

9.5 Investigation Report

Upon completion, the Institute will draft a report for factual verification. After necessary amendments, the final report will be shared with relevant parties, regulatory authorities, and external agencies. Complainants will be informed of the outcome within 10 working days. If an Institute staff member is involved, the CEO and relevant manager will review the report and initiate disciplinary action as required.

9.6 Investigation Outcomes

If malpractice or maladministration is confirmed, the Institute will:

Implement corrective actions with deadlines
Impose sanctions on the centre with clear justification
Notify regulatory authorities and revoke invalid certificates if necessary
Require the centre to inform affected learners and return invalid certificates
Update databases to prevent reissuance of invalid certificates
Adjust qualification and assessment processes to prevent recurrence
Inform relevant third parties and regulatory bodies

The Institute may charge centres for reissued certificates or additional verification visits, based on standard rates. The Director of Operations will document lessons learned to prevent future occurrences.

Appeals may be made following the Institute’s Appeals Policy.

10. Alleged or Suspected Malpractice or Maladministration by Institute Employees

10.1 Institute Investigation

If an Institute employee is suspected of malpractice or maladministration, or if an allegation is made against them, the Institute will:

Conduct an investigation
Determine the outcome and appropriate disciplinary action
Follow its employment and disciplinary procedures
Adhere to relevant employment laws

Guidance from regulatory authorities may be sought. If a criminal offence is involved, the case may be reported to the police. The employee may be suspended or reassigned during the investigation.

10.2 Investigation Outcomes

If malpractice or maladministration is confirmed, the Institute will:

Notify relevant centres and regulatory authorities if issued certificates are invalid
Request affected learners return invalid certificates
Adjust internal procedures to prevent recurrence

The Programme Manager will document lessons learned and share insights with staff to prevent similar issues.

Summary of Investigation Timelines

Centre report alleging malpractice: Acknowledge within 3 working days
Institute investigation into malpractice: Complete within 10–20 working days (subject to centre visits)
Decision on sanctions: Inform centre within 5 working days of investigation completion

At Footprint School of Business (FSoB), we are dedicated to providing a flexible and innovative learning experience.
Our policies and procedures ensure that every student, faculty member, and stakeholder operates within a structured framework that upholds academic integrity, professional conduct, and institutional excellence.
This section contains essential guidelines that govern our academic programs, administrative processes, and student support services.
By following these policies, we create an inclusive, transparent, and efficient learning environment that aligns with our mission to empower learners worldwide.

FSoB Policies and Procedures

Explore our policies & download the full documents for detailed reference

Academic Appeals Policy

Anti-Bribery Policy

Anti-Slavery Policy

Assessment and Coursework Policy

Assessment Policy

Complaints Policy

Data Retention Policy

Equality and Diversity Policy

Health and Safety Policy

Internal Verification Policy

Deposits, Fee Payments, and Refunds

Safeguarding Policy

Special Consideration Policy

Sustainability Statement

Teaching and Learning Policy

Malpractice Policy

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FSoB Policies and Procedures

Explore our policies & download the full documents for detailed reference

Academic Appeals Policy

ACADEMIC APPEALS POLICY Download

Policy Review Date:

Next Review Date:

Purpose and Scope

Right to Appeal

Grounds for Appeal

Procedural Irregularity

Insufficient Opportunity to Demonstrate Competency

Manifestly Unreasonable Decision

Bias or Prejudice

Invalid Grounds for Appeal

Concerns about Teaching Quality

Challenging Academic Judgment

Disputing Marks Awarded

Administrative Errors Identified by the Institute

Submitting an Appeal

Academic Appeals Procedure

Stage 1 – Initial Appeal Review

Student Name:

Course of Study:

Assessor:

Reason for Appeal:

Response:

Outcome:

Stage 2 – Internal Verification

Reason for Appeal:

Response:

Outcome:

Stage 3 – Appeals Panel Review

Decision and Outcome:

Chair of Appeals Panel:

Date:

Contact Information

Email:

Anti-Bribery Policy

Anti-Bribery and Corruption Policy Download

Policy Review Date:

Next Review Date:

Introduction

Scope of the Policy

Prohibited Conduct

Forms of Bribery

Scope of Bribery

Responsibilities and Reporting Obligations

Anti-Slavery Policy

Anti-Slavery & Human Trafficking Statement Download

Introduction

Commitment to Ethical Employment Practices

Zero-Tolerance Approach to Modern Slavery

Proactive Measures

Enforcement & Accountability

Assessment and Coursework Policy

Assessment and Coursework Policy Download

Policy Review

Introduction

Policy Objectives

Scope of the Policy

Coursework Assessments

Assessment Criteria and Feedback

Submission of Coursework & Late Submissions

Academic Integrity

Reasonable Adjustments & Special Considerations

Data Protection & Confidentiality

Appeals Process

Commitment to Excellence

Assessment Policy

Assessment Policy Download

1. Foundational Principles of Assessment

2. Student-Centred Assessment Principles

Key Student Benefits:

3. Modes of Assessment

A. Formative Assessment

B. Summative Assessment

4. Equity in Assessment & Support Mechanisms

5. Assessment Outcomes & Grading

Fail Criteria:

Reassessment Procedures