NCFE Level 3 Diploma in Skills for Business: Retail

NCFE Level 3 Diploma in Skills for Business: Retail

Boost your career prospects with the NCFE Level 3 Diploma in Skills for Business: Retail – a
nationally recognised qualification designed to provide a strong foundation in the essential
knowledge and skills required to thrive in retail and business environments.

About the Course

This flexible online diploma is perfect for learners who wish to develop a comprehensive
understanding of retail operations and business practices. The programme covers business
culture, professional responsibilities, customer service, communication, teamwork, problem-
solving, and personal performance. You will also gain insights into the retail industry, visual
merchandising, buyer behaviour, and effective branding, equipping you with the skills to
succeed in a wide range of business and retail settings.

Key Benefits

• Build a strong foundation of business and retail knowledge, including practical skills.
• Study at your own pace from home and earn a nationally recognised NCFE CACHE
qualification.
• Enhance employability and gain confidence for your first role in retail or business.
• Access NCFE CACHE Alumni membership for two years, providing professional support,
career advice, and valuable resources.

UCAS Points Allocation

This qualification carries UCAS points, supporting progression into higher education:
• Distinction* – 56 points
• Distinction – 48 points
• Merit – 32 points
• Pass – 16 points

Course Details

• Qualification Number: 601/2651/6
• Level: 3
• Minimum Age: 16
• Guided Learning Hours (GLH): 567
• Total Qualification Time (TQT): 930
• Credit Value: 93

Units Covered

Core Business Units
• Business Culture and Responsibilities (H/505/9691)

• Understanding workplace culture and responsibilities

• Sustainability and ethical practices

• Diversity and inclusion in business

• Confidentiality and security

• Deliver Customer Service in a Business Environment (T/505/9694)

• Providing excellent customer service

• Meeting and exceeding customer expectations

• Monitoring and reviewing service quality

• Produce Documents in a Business Environment (F/505/9696)

• Types and formats of business documents

• Researching and creating effective documents

• Proofreading and selecting suitable formats

• Solve Problems in a Business Environment (R/505/9699)

• Identifying and resolving workplace issues

• Developing and implementing problem-solving strategies

• Evaluating outcomes and alternative solutions

• Work With Others in a Business Environment (J/505/9702)

• Understanding team roles and dynamics

• Conflict resolution and collaboration

• Giving and receiving constructive feedback

• Communicate in a Business Environment (K/505/9692)

• Enhancing verbal and written communication

• Reviewing communication methods

• Identifying areas for improvement and planning development

Retail-Focused Units
• Understanding the Retail Industry (Y/505/9767)
• Visual Merchandising in a Retail Environment (D/505/9768)
• Buyer Behaviour in Sales Situations (K/502/8622)
• Promoting and Branding in Retail Business (K/505/9773)
• Understanding the Receipt and Storage of Goods in Retail (M/505/9774)

Professional Development Units
• Contribute to Running a Project (T/505/9758)
• Innovation in a Business Environment (T/505/9744)
• Manage and Improve Own Performance in a Business Environment (L/505/9703)
• Respond to Change in a Business Environment (D/505/9706)

Assessment

• The course is assessed via assignments, not exams.
• All study materials are provided online through the learner management system.
• Completed work is submitted online and assessed by a qualified assessor, with detailed
feedback provided.
• Practical skills may be assessed in the workplace to ensure real-world application.

Entry Requirements

• Open to learners aged 16 and above.
• No formal qualifications are required.
• Suitable for inclusion in a Study Programme.

Awarding Body

On completion, learners will be awarded the NCFE CACHE Level 3 Diploma in Skills for
Business: Retail.

About NCFE CACHE

• NCFE is a leading awarding organisation with over 170 years of experience in vocational
and technical qualifications.
• CACHE (Council for Awards in Care, Health, and Education) merged with NCFE in 2015.
• NCFE qualifications are highly respected by employers and higher education providers
across the UK.

Alumni Membership

Enrolling in this course provides two years of NCFE CACHE Alumni membership,
including:
• Access to professional articles, resources, and insights
• Webinars and podcasts supporting continued learning
• Networking and career development opportunities

Student Support

• 12 months of dedicated tutor support with guidance, feedback, and academic advice
• Responsive student support team available whenever needed

✅ Outcome: Gain a highly respected Level 3 Diploma in Skills for Business: Retail, earn
UCAS points, and develop the skills and confidence to succeed in higher education or a
professional retail career.