NCFE Level 3 Diploma in Skills for Business: Human Resources

NCFE Level 3 Diploma in Skills for Business: Human Resources

Enhance your career potential with the NCFE Level 3 Diploma in Skills for Business: Human
Resources – a nationally recognised qualification designed to equip you with the knowledge
and practical skills needed to thrive in the modern business and HR environment.

About the Course

This flexible online diploma is perfect for learners who want to develop a thorough
understanding of the key skills required for success in business, with a particular focus on
human resources. The programme covers business culture, professional responsibilities,
problem-solving, effective communication, teamwork, performance management,
recruitment, and employment law. You’ll gain the knowledge to manage workplace
challenges and improve your own performance while supporting others in a professional
setting.

Key Benefits

• Gain a strong foundation in business and HR skills essential for career growth.
• Study at your own pace with nationally recognised NCFE certification.
• Strengthen your employability and develop expertise relevant to HR and business roles.
• Learn to manage personal performance and adapt effectively to workplace change.
• Access a wide range of resources to support your learning journey.

UCAS Points Allocation

This qualification is also recognised for UCAS points, supporting progression into higher
education:
• Distinction* – 56 points
• Distinction – 48 points
• Merit – 32 points
• Pass – 16 points

Course Details

• Qualification Number: 601/2649/8
• Level: 3
• UCAS Points: Up to 56
• Guided Learning Hours (GLH): 540
• Total Qualification Time (TQT): 900
• Credit Value: 90
• Minimum Age: 16

Units Covered

Unit 1: Business Culture and Responsibilities (H/505/9691)
• Understanding workplace culture and responsibilities
• Promoting diversity, inclusion, and confidentiality
• Supporting sustainability initiatives and ethical practices

Unit 2: Deliver Customer Service in a Business Environment (T/505/9694)
• Developing essential customer service skills
• Meeting and exceeding customer expectations
• Evaluating and improving service quality

Unit 3: Produce Documents in a Business Environment (F/505/9696)
• Creating effective business documents
• Understanding document types, formats, and proofreading
• Researching and presenting information accurately

Unit 4: Solve Problems in a Business Environment (R/505/9699)
• Identifying and analysing workplace problems
• Planning and implementing solutions
• Reviewing outcomes and exploring alternatives

Unit 5: Work With Others in a Business Environment (J/505/9702)
• Understanding team dynamics and organisational roles
• Managing conflict and fostering collaboration
• Giving and receiving constructive feedback

Unit 6: Communicate in a Business Environment (K/505/9692)
• Enhancing verbal and written communication
• Reviewing communication practices for improvement
• Developing strategies to overcome communication challenges

Unit 7: Contribute to Running a Project (T/505/9758)
• Understanding project roles and responsibilities
• Supporting project planning, delivery, and review

Unit 8: Innovation in a Business Environment (T/505/9744)
• Identifying opportunities for innovation
• Implementing creative solutions in the workplace

Unit 9: Manage and Improve Own Performance in a Business Environment (L/505/9703)
• Evaluating personal performance
• Setting development goals and improvement plans

Unit 10: Respond to Change in a Business Environment (D/505/9706)
• Adapting to organisational change
• Supporting colleagues through transitions

Unit 11: Recruitment and Selection in Business (T/505/9792)
• Understanding recruitment processes
• Evaluating candidates and selecting the right talent

Unit 12: Aspects of Employment Law (A/505/9793)
• Key employment legislation and employee rights
• Applying legal requirements in HR practice

Unit 13: Human Resource Management in Business (F/505/9794)
• Understanding HR roles and responsibilities
• Managing staff performance and wellbeing

Unit 14: Training in the Business Workplace (J/505/9795)
• Planning and delivering effective staff training
• Monitoring and evaluating learning outcomes

Unit 15: Understanding Health and Safety in the Business Workplace (M/505/9791)
• Promoting workplace health and safety
• Risk assessment and compliance with regulations

Assessment

• This course is assessed through practical assignments rather than exams.
• All study materials are provided online via the learner management system.
• Submitted work is assessed by qualified tutors who provide detailed feedback.
• Practical skills may be evaluated in your workplace to ensure you can apply knowledge
effectively.

Entry Requirements

• Suitable for learners aged 16 and above.
• No formal qualifications required.

Awarding Body

On completion, you will achieve the NCFE CACHE Level 3 Diploma in Skills for
Business: Human Resources.

About NCFE CACHE

• NCFE is a leading awarding organisation with over 170 years of experience in vocational
and technical training.
• CACHE (Council for Awards in Care, Health, and Education) became part of NCFE in
2015.
• NCFE qualifications are widely recognised by employers and higher education providers
throughout the UK.

Student Support

Learners receive:
• 12 months of dedicated tutor support with guidance and feedback
• Access to a responsive student support team whenever needed

Outcome: Gain a nationally recognised Level 3 Diploma in Skills for Business: Human
Resources, earn UCAS points, and open doors to higher education and HR or business career
opportunities.